Policy

1. Shipping Coverage

We provide delivery services:

• Nationwide, including urban and rural areas.

• Some special regions may require additional delivery time.

2. Delivery Time

Depending on destination and shipping method:

• Urban areas: 1 – 2 business days.

• Suburban / Provinces: 2 – 5 business days.

• Remote areas: Delivery time may vary based on actual conditions.

Note: Delivery time excludes holidays, weekends, or force majeure events.

3. Shipping Fees

Shipping fees are calculated based on:

• Delivery distance.

• Weight and dimensions of the package.

• Service type selected by the customer.

The shipping fee will be clearly displayed before order confirmation.

4. Delivery Process

• After order confirmation, we carefully pack the products according to safety standards.

• The parcel is handed over to the shipping carrier, and the tracking status is updated regularly.

• Customers may receive tracking information if available.

5. Responsibilities of Each Party

Our responsibilities:

• Ensure safe packaging and on-time delivery.

• Assist customers in tracking orders and resolving issues.

Customer responsibilities:

• Provide accurate shipping information.

• Check package condition upon receipt.

• Notify us immediately of any damage, defects, or incorrect items.

6. Force Majeure

In cases such as natural disasters, fires, epidemics, traffic incidents, or other uncontrollable events, delivery time may be delayed. Customers will be notified promptly if such situations occur.