Policy

1. Scope of Application

This policy applies to:

• Customer returns after purchase.

• Defective or damaged products.

• Recovered packaging materials for reuse.

• Product recalls under company programs.

2. Conditions for Acceptance

To be eligible for reverse logistics:

• Items must remain intact (except for manufacturer defects).

• Relevant invoices or proof of purchase are required.

• Return requests must be made within the allowed timeframe (3–14 days depending on the product).

• Items must not belong to categories excluded from reverse logistics.

3. Reverse Logistics Process

Step 1: Request Submission

Customers submit a return/recovery request via hotline, email, or order management system.

Step 2: Verification

We verify order details, product condition, and eligibility.

Step 3: Goods Collection

• Our staff or shipping partner collects the goods.

• Customers can drop off items at designated locations.

Step 4: Inspection & Classification

Products are categorized into:

• Restockable items

• Warranty items

• Recyclable items

• Items for safe disposal

Step 5: Processing

• Eligible items are refunded or exchanged.

• Defective products enter the warranty or technical inspection process.

• Non-usable items are recycled or disposed of safely.

4. Reverse Logistics Fees

• Free of charge for manufacturer-related defects.

• Fees may apply for customer-initiated returns.

• All costs are communicated clearly beforehand.

5. Responsibilities of Each Party

We are responsible for:

• Transparent and timely handling of recovery and processing.

• Providing accurate information on product conditions.

• Ensuring environmental compliance.

Customers are responsible for:

• Providing accurate order information.

• Returning the product in required condition.

• Coordinating during pickup or drop-off.

6. Environmental Commitment

Reverse logistics supports our sustainability goals. All recycling and disposal activities comply with environmental standards to minimize waste and maximize resource efficiency.